⭐ RETURNS, CANCELLATIONS & ORDER CHANGES
Because each piece is handmade to order, returns and exchanges are not accepted. However, I want you to be happy with your purchase — please reach out if anything is wrong.
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❗ Cancellations
Orders may be cancelled within 24 hours of purchase. After this, your jewellery is likely already being crafted.
To request a cancellation: 📧 hello.bethesummer@gmail.com
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🛠 If Something Arrives Damaged
Because each piece is handmade, damage claims are reviewed on a case-by-case basis. Please contact me with photos within 7 days, and I’ll help find the best possible solution.
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📮 Lost or Delayed Mail
- For tracked parcels: If your tracked parcel has not moved for an extended period, or appears lost, please contact me. I will help start an investigation with the courier and support you throughout the process.
- For standard/non-trackable mail, please contact me if your order hasn’t arrived within 30 days — I will do my best to help find a solution. There can be delays if your order goes to Canada due to postal services strike.
