FAQs – Be the Summer

Before you order

Be the Summer is an independent jewellery studio based in Copenhagen, Denmark. Every piece is designed and made by hand.

Yes. Our jewellery is made by hand in Copenhagen, primarily to order.

Because we work with natural pearls, gemstones and handcrafted details, slight variations in colour, shape and pattern may occur. These differences are part of what makes each piece unique.

Depending on the design, we work with 14k gold-filled components, 18k gold-plated stainless steel, sterling silver, freshwater pearls, natural gemstones, and Japanese and European glass beads.

Some designs may also include gold-plated brass or copper components. The exact materials used are listed on each product page.

Many of our designs use gold-filled, sterling silver or stainless steel components selected with comfort and wearability in mind. However, individual skin sensitivities vary, and no material can be guaranteed suitable for everyone.

If you have a known metal sensitivity, please check the material details on the product page or contact us before ordering.

Often, yes. Depending on the design, we may be able to adjust the length, gemstone colour or arrangement, or change the earring finish.

Please contact us before ordering so we can confirm what is possible. Being made to order does not automatically exclude a standard piece from return. However, pieces made to your personal specifications beyond the standard options offered on the product page cannot be returned for a change of mind. This does not affect your rights if the piece is faulty or does not match what was agreed.

Orders & Shipping

As most pieces are made to order, please allow approximately 3–5 business days for your jewellery to be prepared and dispatched.

Processing may take slightly longer during busy periods or for customised pieces. If you need your order by a particular date, please contact us before ordering.

We currently ship within Denmark and to Norway, the United Kingdom, Switzerland and Singapore.

Shipping to the European Union is temporarily unavailable while we work through the new packaging requirements.

Shipping costs are calculated at checkout based on your destination and selected delivery method. Free shipping is available on qualifying orders.

Please visit our Shipping & Delivery page for current prices and thresholds

Delivery estimates begin once your order has been dispatched and vary by destination. Please remember to add our 3–5-business-day processing time when estimating when your order will arrive.

Current delivery estimates can be found on our Shipping & Delivery page.

Yes. All available shipping methods include tracking. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Orders delivered outside the European Union may be subject to local customs duties, taxes or import fees. These charges are determined by your local authorities and are the customer’s responsibility.

Jewellery Care

Care requirements vary slightly depending on the materials. As a general guide, avoid direct contact with water, perfume, lotions and harsh chemicals, and store your jewellery somewhere clean and dry when it is not being worn.

Please visit our Jewellery Care Guide for material-specific advice.

All jewellery can be affected by wear, moisture, skin oils and its environment. Gold-filled materials are more durable than plated finishes, while plating may gradually soften or show wear over time.

Mindful wear, gentle cleaning and proper storage will help your jewellery stay beautiful for longer.

Returns, Repairs & Replacements

Please let us know within 14 days after receiving an eligible online purchase if you wish to return it.

The customer is responsible for return shipping. We would be happy to offer shop credit or an exchange, subject to availability. If preferred, a refund to the original payment method remains available.

Please visit our Returns & Aftercare page for details.

Please contact hello.bethesummer@gmail.com with your order number and clear photographs where possible. We will assess the issue and help arrange an appropriate solution.

Where possible, we can repair damaged jewellery or create a replacement if one earring is lost.

Please contact us at hello.bethesummer@gmail.com with photographs so we can assess the piece and confirm the available options and costs.

Jewellery purchased from Be the Summer at Ossolo must be returned directly to Ossolo.

Subject to the applicable conditions, it may be exchanged for another Be the Summer piece or returned for credit toward Be the Summer jewellery at Ossolo.

The credit cannot be used toward another artist’s products or redeemed through bethesummer.com. Any difference in price for an exchange must be paid by the customer.