Refund policy

Last updated: 18 August 2026

This policy applies to purchases made directly through bethesummer.com. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

Right of Withdrawal

You may withdraw from an eligible online purchase by notifying Be the Summer within 14 calendar days after receiving your order.

If an order is delivered separately, the withdrawal period begins when the final item is delivered.

After notifying us, you must send the jewellery back within a further 14 days.

You may submit your withdrawal through the online Request a Return function available from your order page or customer account. You may also contact hello.bethesummer@gmail.com with your name, order number and a clear statement that you wish to withdraw from the purchase.

Simply refusing delivery or failing to collect a parcel does not constitute notice of withdrawal.

Returns and Shipping Costs

Please wait for the return address and instructions before sending anything back.

For all change-of-mind returns, the customer is responsible for arranging and paying the direct cost of returning the jewellery to Be the Summer.

Returns sent cash-on-delivery or with charges payable upon receipt may be refused.

Jewellery must be securely packaged to prevent damage. Tracked shipping is strongly recommended, as the customer is responsible for the jewellery until it is received by Be the Summer. Please retain your tracking number and proof of postage.

Condition of Returned Jewellery

You may inspect the jewellery in the same way that would reasonably be permitted in a physical shop.

You are responsible for any reduction in value resulting from handling beyond what is necessary to inspect the jewellery.

If a returned piece has been worn, damaged, altered, soiled or is missing components or packaging in a way that reduces its value, an amount corresponding to the actual loss in value may be deducted from the refund.

Because earrings are worn through the ear, inserting or wearing them may significantly reduce or remove their resale value. Any deduction will be assessed individually and may amount to the full value where the item no longer has resale value.

No deduction will be made where the reduction in value results from a fault that was present when the item was delivered.

Customised Jewellery

Being handmade or made to order does not automatically exclude a standard piece from return.

However, jewellery made to personal specifications beyond the standard options offered on the product page cannot be returned because of a change of mind.

Where this applies, you will be informed before placing the customised order.

Customised jewellery remains covered if it is faulty, damaged or does not match what was agreed.

Samples and Final-Sale Pieces

Samples and final-sale pieces purchased in person at a market, event or physical retail location cannot be returned or exchanged because of a change of mind.

Any known characteristics or imperfections will be disclosed before purchase and reflected in the price where appropriate. A disclosed characteristic is not considered a fault.

Where a sample or final-sale piece is offered online, any mandatory statutory withdrawal rights remain applicable. No additional voluntary exchange or extended return period is offered.

Shop Credit and Exchanges

We would be happy to offer shop credit or arrange an exchange, subject to availability.

Shop credit will only be issued when selected or agreed to by the customer. It does not replace the right to an eligible refund.

For voluntary exchanges, the customer is responsible for:

Returning the original jewellery
Any difference in price
Delivery of the replacement jewellery

The applicable costs will be confirmed before the replacement is sent.

Refunds

Eligible refunds will be issued to the original payment method unless the customer has agreed to shop credit or another arrangement.

Refunds will be processed without undue delay and no later than 14 days after Be the Summer receives notice of withdrawal.

Be the Summer may withhold the refund until the returned jewellery has been received or the customer provides evidence that it has been sent back, whichever occurs first.

If an entire order is returned, the refund will include the amount originally paid for the least expensive standard delivery method available for that order, where required by applicable law.

If the order qualified for free delivery, there is no original delivery charge to refund.

Additional costs paid for upgraded or express delivery are not refundable. Original delivery costs are not ordinarily refunded for partial returns unless required by law.

Faulty, Damaged or Incorrect Items

If you believe your jewellery is faulty, damaged upon delivery or incorrectly supplied, please contact hello.bethesummer@gmail.com before returning it.

Please provide your order number, a description of the issue and clear photographs where reasonably possible.

The jewellery will be assessed, and an appropriate solution will be offered in accordance with applicable law. This may include repair, replacement, a proportionate price reduction or a refund.

If the jewellery is confirmed to be faulty, damaged upon delivery or incorrectly supplied, Be the Summer will provide an appropriate return method or reimburse reasonable return shipping costs.

If the issue results from ordinary wear, accidental damage, improper use or storage, failure to follow the jewellery care guidance, or an unauthorised repair or alteration, the customer remains responsible for all shipping costs.

Where Danish consumer law applies, customers have a two-year legal right to complain about faults whose cause was present when the jewellery was delivered.

Repairs and Single-Earring Replacements

Repairs relating to wear or accidental damage are assessed individually and offered where possible. The customer is responsible for all applicable repair and shipping costs, which will be confirmed before work begins.

If one earring is lost, a single replacement can often be made where the original materials remain available.

Please send clear photographs of the remaining earring or arrange to send it to Be the Summer. Due to natural variations in pearls, gemstones and handmade components, an exact match cannot be guaranteed.

The replacement price and shipping costs will be confirmed in advance.

Uncollected Parcels and Incorrect Addresses

Failure to collect a parcel does not automatically constitute withdrawal from the purchase.

If a parcel is returned because it was not collected, delivery was refused, or an incorrect or incomplete address was provided, the customer is responsible for the actual return and reshipping costs to the extent permitted by law.

These costs may be deducted from any refundable amount where legally permitted.

Returns from Outside the European Union

Customers returning jewellery from outside the European Union are responsible for return postage and for completing any required customs documentation accurately.

The parcel should be clearly marked as Returned Goods. Customs or handling costs caused by missing or incorrect documentation may be deducted from the refund where legally permitted.

Customs duties, import taxes or fees paid directly to local authorities or delivery companies cannot be refunded by Be the Summer.

Purchases from Ossolo

Jewellery purchased from Be the Summer at Ossolo must be returned directly to Ossolo and cannot be returned through bethesummer.com.

Subject to Ossolo’s applicable return conditions, eligible jewellery may be:

Exchanged for another Be the Summer piece available at Ossolo; or
Returned for credit that can be used toward a Be the Summer piece at Ossolo

Credit relating to a Be the Summer purchase is limited to Be the Summer and cannot be used toward products from another artist or brand at Ossolo. It cannot be redeemed through bethesummer.com.

Any difference in price must be paid by the customer.

The jewellery must meet Ossolo’s and Be the Summer’s return conditions, including applicable timeframe, proof-of-purchase and item-condition requirements.

This does not affect mandatory rights concerning faulty or incorrectly supplied jewellery. Such claims should initially be brought to Ossolo and will be handled in coordination with Be the Summer where necessary.