Returns & Aftercare

Be the Summer is a small independent jewellery studio, and each piece is carefully made by hand. We kindly ask you to review the product details, measurements and materials before ordering, and to contact us if there is anything you are unsure about.

If something is not quite right, we will always do our best to help and find a fair solution. To help us handle each request smoothly, please follow the timeframes and return instructions below and package all jewellery securely.

Customers are responsible for shipping costs associated with change-of-mind returns and voluntary exchanges, repairs or replacement requests. If an item is faulty, damaged in transit or incorrectly supplied, please contact us before returning it so we can arrange the appropriate next steps.

What if I change my mind?

Please let us know within 14 days after receiving an eligible online purchase if you wish to return it.

We would be happy to offer shop credit or an exchange, subject to availability. If preferred, a refund to the original payment method remains available.

Returning your jewellery

Please submit a return request through your order page or contact hello.bethesummer@gmail.com for the return address before sending anything back.

The customer is responsible for all change-of-mind return shipping costs. Jewellery should be securely packaged and returned in its original condition.

Tracked shipping is strongly recommended, as the jewellery remains the customer’s responsibility until it reaches Be the Summer.

What cannot be returned?

  • Pieces customised to personal specifications
  • Samples or final-sale pieces purchased in person
  • Jewellery returned worn, altered or damaged

This does not apply where an item is faulty or incorrectly supplied.

Faulty, Damaged or Incorrect Items

Please contact us at hello.bethesummer@gmail.com with your order number, a description of the issue and clear photographs where possible.

We will assess the jewellery and arrange an appropriate repair, replacement or refund. If the item is confirmed to be faulty, damaged upon delivery or incorrectly supplied, reasonable return shipping costs will be covered.

Repairs & Single-Earring Replacements

If your jewellery becomes damaged through wear, please contact us. Repairs are assessed individually, with any repair and shipping costs confirmed in advance.

If one earring is lost, a single replacement can often be made where materials remain available. Please send a photograph or arrange to send us the remaining earring so we can create the closest possible match.

An exact match cannot always be guaranteed due to natural variations in pearls, gemstones and handmade components.

Purchases from Ossolo

Jewellery purchased from Be the Summer at Ossolo must be returned directly to Ossolo.

Subject to Ossolo’s and Be the Summer’s return conditions, eligible jewellery may be exchanged for another Be the Summer piece or returned for credit toward Be the Summer jewellery at Ossolo.

Credit cannot be used toward another artist’s products or redeemed through bethesummer.com. Any difference in price must be paid by the customer.

For complete terms and conditions, please read our full Returns & Refunds Policy.

Need help?

For returns, repairs or replacement enquiries, contact: hello.bethesummer@gmail.com

Please read our full Returns & Refunds Policy for the complete conditions.